SURFSUP / LEGAL

Refund Policy.

Last updated: October 11, 2026

Digital products

Because digital kits and downloads are delivered electronically, kit purchases are non-refundable after delivery or access is provided, except where applicable law requires otherwise. If a file is materially defective, corrupted or cannot be accessed because of a SURFSUP delivery error, contact us and we will work to replace the file or otherwise resolve the issue.

Physical goods

Physical goods may be made to order. We do not accept ordinary change-of-mind returns for made-to-order goods. If you receive the wrong item, a materially defective item or an item damaged in transit, contact us promptly with your order number and photos. SURFSUP will coordinate the claim with the product’s fulfillment provider. Provider-approved replacements or refunds depend on the cause, evidence and applicable supplier policy; they are not automatic. Contact SURFSUP rather than returning an item without instructions.

Before fulfillment

If you need to cancel a physical order, contact us as soon as possible. A cancellation may be possible before fulfillment begins, but it is not guaranteed once production or shipment has started.

Payment disputes

Contact us first so we can investigate order problems. Cardholders retain their applicable dispute rights. A no-refund policy cannot prevent a bank dispute. We keep payment and delivery records to investigate claims and resolve errors.

Florida notice

Our policy is intended to be posted clearly at the point of sale. Nothing in this policy limits any non-waivable consumer right under applicable law.

Contact

Refund and order support: surfsuponly@gmail.com.